Privacy Policy

Effective date: 5 October 2025

Freelance Refrigeration (“we”, “us”, “our”) values your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information obtained via our website (https://www.freelancerefrigeration.com) (the “Site”) and in the course of providing our refrigeration, commercial HVAC, maintenance, and related services (the “Services”).

By using our Site or engaging our Services, you consent to the collection and use of personal information as described in this Policy.

1. What types of personal information we collect

We may collect the following categories of personal information:
Type
Examples / Sources
Purpose
Contact & identity information
Name, job title, company, address, phone number, email address
To communicate with you, provide quotes, invoicing, dispatch services, support
Business / commercial information
Business name, ABN/ACN, premises type, refrigeration/air-conditioning system details
To assess your equipment, generate proposals, maintenance plans
Usage & technical data
IP address, browser type, operating system, pages visited, referring URL, timestamps
To monitor, diagnose, and improve the Site; analytics
Communications data
Records of your communications with us (via email, contact forms, phone logs)
To respond to inquiries, resolve disputes, document service requests
Marketing & preferences
Newsletter subscription status, preferences for receiving promotional messages
To send you relevant offers (only if you opt-in)
Sensitive / special categories
We generally do not intentionally collect sensitive personal data (e.g. health, racial or ethnic origin) through the Site. If such arises during service delivery (e.g. site conditions), we will handle it with extra care as required by law.

2. How we collect personal information

We collect personal information via:

Direct interactions. For example, when you:

Fill out a contact / quote request form on the Site
Email us or call us
Engage us for Services, provide your business or site information, sign agreements or contracts

Automated methods. We, or third-party service providers, may collect technical and usage information via cookies, log files, web beacons, analytics tools, etc.
Third parties. We may receive personal data from:

Analytics providers (e.g. Google Analytics)
Marketing platforms
Referral partners
Public sources (e.g. business directories)
Payment or billing agents (if applicable)

3. Use of personal information

We may use your personal information for the following purposes:

To deliver and manage Services. Including preparing quotes, scheduling service calls, installations, maintenance, emergency repairs, billing, support, follow-ups.
To communicate. Respond to your inquiries, send confirmations, updates, notifications.
To improve our Site & services. Analyze usage trends, track metrics, refine our offerings.
Marketing & promotions (with consent). If you opt in, we may send you emails about our services, special offers, industry insights.
Legal and compliance purposes. To comply with applicable laws, resolve disputes, enforce our Terms & Conditions, protect our rights or third parties.
Security and fraud prevention. Detect, prevent, and respond to malicious or unauthorized activity.

We will retain personal information only as long as necessary for the purposes for which it was collected or as required by law.

4. Disclosure of personal information & third parties

We may share your personal information with:

Service providers and contractors. Entities who perform services on our behalf (e.g. IT providers, cloud hosting, analytics, email systems, payment/billing processors).
Business partners. E.g. when coordinating joint service delivery or referral.
Legal, regulatory or governmental bodies. Where required by law, litigation, audit, or public authority direction.
Related entities / successors. In event of a business sale, merger, or reorganization.
With your consent. If you expressly consent to a sharing not described above.

We require our service providers to adhere to confidentiality and data security obligations consistent with this Policy.

5. Cookies, tracking, and analytics

Cookies & tracking tools

We may use cookies, local storage, web beacons, and similar technologies. These help us:

Recognize you when you revisit the Site
Understand how you use the Site (pages viewed, time spent)
Tailor content and navigation

You can disable or restrict cookies through your browser settings; however, parts of the Site may not function optimally if cookies are disabled.

Analytics & third-party tracking

We may employ third-party analytics tools (e.g. Google Analytics) to aggregate and analyze Site usage. Such tools may collect data on traffic sources, device types, geographic data, etc. These are used for internal reporting and improving the Site.

If you wish, you can opt out of Google Analytics (or similar) via browser add-ons or “do not track” settings, where applicable.

6. Data security & protection

We take reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure. These measures include (but are not limited to):

Encryption of data in transit (e.g. TLS / SSL)
Secure servers and network protection
Access controls, role-based access, confidentiality obligations for personnel
Regular security reviews, audits, backups
Incident response and breach protocols

Despite our efforts, no system is completely secure. In the event of a data breach, we will comply with applicable legal obligations, including notification to affected individuals and authorities, as required.

7. International / cross-border transfers

Because we may use service providers (e.g. hosting, analytics) located outside Australia, your personal information may be transferred to, stored in, and processed in jurisdictions outside Australia. We will ensure that such transfers are made in accordance with applicable laws, such as:

Using standard contractual clauses or other safeguards
Ensuring that recipients have adequate levels of protection

If you are located outside Australia, by using the Site or Services you consent to such transfers.

8. Your rights & choices

Depending on your jurisdiction (particularly under Australian privacy law or equivalent overseas regimes), you may have rights including:

To access the personal information we hold about you
To request correction or amendment of your personal information
To request deletion or erasure (to the extent legally allowed)
To request restriction of processing
To object to certain processing (e.g. direct marketing)
To withdraw consent (where processing is based on consent)
To lodge a complaint with a relevant supervisory authority

To exercise any of these rights, or to update your information, please contact us using the contact details below.

You can unsubscribe from promotional emails via the “unsubscribe” link present in those emails.

9. Children & minors

Our Site and Services are not intended for, nor directed to, children under 16 (or the applicable legal minimum age). We do not knowingly collect personal information from minors. If you become aware that a minor has provided us with personal information, please contact us and we will delete it.

10. Links to other websites

Our Site may contain links to external websites operated by third parties. This Privacy Policy does not apply to those external sites. We recommend you review the privacy policies of those sites before providing any personal information.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Effective date” at the top will be revised. We will post the revised version on our Site and may, where appropriate, notify you (e.g. by email). Please review this Policy periodically.

12. Contact us

If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us:

Freelance Refrigeration
Address: 19 Melanie Place, Bella Vista NSW 2153
Phone: 1300 037 335
Email: [email protected]